• 31Aug

    The first step in customizing a lanyard is choosing its type in terms of the material used. Below are the common custom lanyards that you may choose from.

    Polyester Lanyards

    Polyester lanyards are the most popular lanyards ready for customization. They are made of high-quality polyester twill. Generally, their length is 36 inches long. The width varies from half an inch to one inch.

    Polyester lanyards are designed to last for a long time. They have certain sheen that allows them to have an attractive and professional finished. They can be worn on school, offices, events, and etc. These lanyards are definitely versatile.

    With the mentioned features of Polyester lanyards, you might think that they cost high. Actually, they are more economical than other custom lanyards.

    Woven Lanyards

    Durable is the most appropriate term to describe Woven lanyards. The lanyards are best for workplaces; they last long without fading away with time. They are also ideal for ID badge holders. The surface and appearance of Woven lanyards help the users to appear more professional.

    Woven lanyards can come with O-ring or bulldog clip attachments. They can also be breakaway flat Woven lanyards or non-breakaway.

    To make high-quality and precise strings and ropes for Woven lanyards, different types and styles of weaving are used. These lanyards have a textured feel like no other. Texts and logos are elegantly stitched in their surfaces.

    Nylon Lanyards

    Custom lanyardsFor intricate details and designs that yearn to stand out, Nylon lanyards are the best choice. They are designed to have a glossy surface that is thicker than other common custom lanyards. They are also known for their smooth texture that allows any printed logo or text to appear like it popped off the lanyard.

    Nylon lanyards are best for events and advertisement campaigns. They can highlight the brand name and logo imprinted in the lanyards’ surface. These lanyards are also durable. However, they cost more than other types of lanyards.

    Additionally, the printing process used for Nylon lanyards which is silkscreen printing helps the designs shine even brighter and more attractive. The width of the Nylon lanyards ranges from ½ inch to ¾ inch and the length is 36 inches.

    Tubular Lanyards

    These lanyards are very affordable. Their materials are similar to shoelaces; they are tube-stitched polyester.

    When your text and design are silkscreen printed into Tubular lanyards, it is done one at a type. These lanyards are similar with other lanyards in terms of durability and customization. Being cost-friendly does not make Tubular lanyards less efficient.

    Another feature of these lanyards is its softness that can only be provided by its unique materials. They are very comfortable to wear around your neck.

    Breakaway and Non-breakaway Lanyards

    Plastic adjustable cords are used to make these types of custom lanyards. The cords were tied using a peculiar knot.

    Breakaway lanyards are elastic. They also have a safety feature; the lanyards break apart when a force was applied to them, preventing the users from getting hanged or choked.

    Non breakaway lanyards are generally non-elastic.

    Full Color Lanyards

    Thermal printing technology is applied to Full Color lanyards or dye sublimation lanyards to transfer the desired logo and text using their exact colors on the surface of the lanyards. This technology uses heat and pressure which prevent the imprinted texts and logos from wearing off.

    Full Color lanyards are made of a superior micro weaved material. The lanyards’ surface is smooth. The prints of these lanyards are edge-to-edge and they allow unlimited color possibilities.

    Full Color lanyards are known to have the best quality among other custom lanyards.

    Now that you know the difference between these lanyards, you can decide if you like Polyester, Woven, Nylon, Tubular, Breakaway, Non-breakaway, or Full Color lanyards most.

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  • 03Aug

    chatInstalling chat services applications on websites has become more popular in recent years. In fact, from the years 2010 to 2012 alone, there has been an increase of more than 20% in the number of sites that have added this software, and that number continues to grow. The main purpose behind this move is to improve customer support which in turn can result into more sales. With the tough competition between businesses, techniques that can bring in more customers are definitely being tried and, fortunately, chat services have proven their effectiveness in achieving this goal. Live chat services, however, are not going to bring in the desired results just by being placed in websites and assigning any one of your agents to answer your customers’ questions. Proper and efficient assistance is the key to turn your site visitors into loyal customers. To be able to provide that level of service, here are some tips that may help you.

    Quick Response

    When a customer clicks on the chat widget on your site, an agent must be able to attend to it within sixty seconds. If your agent is busy with another customer, you should at least program a message that will appear on your customer’s screen explaining and apologizing for the delay while assuring him that you will attend to him soon. If the customer is ignored, he might just leave your site and visit others, perhaps your competitors.

    Address Your Customer Properly

    Many sites will content themselves with calling their customers Ma’am or Sir. These may be polite and respectful, but customers want to feel valued and you can start that by knowing their first names or even their full names if they are willing to provide that. This will make them feel that you are interested about them and their concerns, and not just about getting them to buy from your site. Besides that, calling your customers by their first names will bring your conversation to a higher level of engagement. Remember to introduce yourself as well.

    Hone Your Listening Skills

    Avoid interrupting your customer while he writes his questions or concerns. Make sure that he has finished before you respond with the appropriate answers. By appropriate, this means that your answer must directly address his concern to show that you have listened and not just following a script. Show your interest by prodding your customer to talk more as this will also allow you to get more information about his problem and help you come up with the best solution for him.

    Avoid Arguments

    You will always find yourself faced with a difficult customer, and for untrained agents this can result in a disaster if the agent loses his cool. Keep this in mind, arguing with your customer is a very bad idea. Whether you win or lose your argument, you will still likely lose that customer. Therefore, be patient and keep a warm demeanor as you continue to resolve your customer’s concerns.

    Connect with Your Customers

    Avoid using highly technical terms when explaining your products to the customers. It may be acceptable if your customer is familiar with those terms, but some could be first time customers who have no idea what you are talking about. Such approach will leave your clients more confused than when they started the conversation with you. Hence, as much as possible, use laymen’s terms and ask your client if everything is clear with him before you continue.

    All these tips can be learned by your agents with proper training. This is why it is essential that you design a good training program and ensure that your agents have passed it with flying colors before you let them handle actual conversations. With these tips put into practice, you can expect your chat services to come up with results that meet your expectations.

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